Privacy Policy

At Swawlamban, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This includes:

• Name, email address, and phone number
• Delivery addresses
• Payment information (processed securely by our payment partners — we do not store card details)
• Health information provided for doctor consultations (stored securely and used only for medical purposes)
• Order history and preferences

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Provide doctor consultation services
• Improve our products and services
• Send promotional communications (only with your consent)
• Comply with legal obligations

3. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only as necessary to provide our services, including:

• Delivery partners for order fulfilment
• Payment processors for secure transactions
• Cloud storage providers (data stored in India)

4. Data Security

We implement industry-standard security measures including SSL encryption, secure password hashing (Argon2), and regular security audits to protect your data from unauthorised access.

5. Cookies

We use essential cookies to maintain your session and shopping cart. We do not use third-party tracking cookies. You can disable cookies in your browser settings, though this may affect website functionality.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at support@swawlamban.in. We will respond within 30 days.

7. Contact Us

For privacy-related queries, contact our Data Protection Officer at:
Email: support@swawlamban.in
Address: 123 Ayurveda Lane, Health City, New Delhi – 110001